Shipping Policy

Thank you for shopping with us. We currently ship orders from Canada.

Processing Time

Orders are usually processed within 1–3 business days.

Processing time does not include weekends, holidays, or carrier delivery time.

During busy periods, new drops, or sales, processing may take a little longer.

Shipping Locations

We currently ship within Canada.

If we expand shipping locations in the future, this policy will be updated.

Shipping Rates

Shipping rates are calculated at checkout based on your order and delivery location.

We may offer free shipping promotions from time to time, such as free shipping over a certain order amount.

Estimated Delivery Time

Estimated delivery times depend on the shipping carrier and destination.

Delivery times shown at checkout are estimates only and are not guaranteed.

Local Delivery or Pickup

Local delivery or pickup is not available at this time unless shown as an option at checkout.

Order Tracking

If tracking is available for your shipping method, you will receive tracking information by email once your order has shipped.

Please allow some time for tracking updates to appear after the label is created.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays, lost packages, or delivery issues caused by an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing an order, please contact us as soon as possible. We can only update the address before the order has been shipped.

Lost, Delayed, or Stolen Packages

Once an order has been handed to the shipping carrier, delivery is handled by the carrier.

We are not responsible for carrier delays or packages marked as delivered but missing.

If your package is delayed or missing, please contact the shipping carrier first using your tracking number.

You may also contact us at squishynook@gmail.com, and we will do our best to help.

Damaged Orders

If your order arrives damaged, please contact us within 3 days of delivery.

Please include:

• Your order number

• A photo of the damaged item

• A photo of the packaging

We will review the issue and may offer a replacement, store credit, or refund depending on the situation.

Contact

If you have questions about shipping, contact us at:

squishynook@gmail.com